Hiring Front Desk / Admin - Genuine Care Physical Therapy

YES!! We Are Hiring...
Front Desk Receptionist/Office Administrator

Job Type: Full-time

Who We Are Looking for

Are you comfortable with talking to strangers both in person and on the phone? Are you a self-starter? Is being “organized” a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day? Can you communicate effectively with people from all different backgrounds – both written and verbal? Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?

Do you have a positive outlook on life? Are you flexible and open to change, committed to learning? If so, you could be just the person we are looking for to fill the position that we have able in the reception and on the front desk in our busy physical therapy clinic.

About Us – Genuine Care Physical Therapy

We are one of the fastest growing physical therapy clinics that have been established one year ago. The founder of the company – is a former director of rehab in Palmdale Regional Medical Center, a Board Certified Orthopedic and Sports Specialist, and a doctor of Physical Therapy. We’ve experienced rapid growth since we open this clinic. Now we are building the incredible team and culture at the Genuine Care Physical Therapy – will allow us to create a place that staff love to come to work to learn and grow – and a place that our patients look forward to coming back to time and time again.

www.genuinecarept.com is the website of our clinic for your inspection.

We now have a growing client database and we’re looking to add value to our service by bringing in a person to occupy the vital role on our front desk.

As a result, we are now offering you an opportunity to help us to continue that grow and provide a sensational customer experience for our patients that goes way beyond that which is offered by most health care facilities.

The right person is likely to have been working in a customer facing environment and has a long track record of dealing inquires, turning inquiries into happy customers.

The Role

You will be responsible for managing a busy front desk and waiting room experience, meeting and greeting our patients, answering the phone, converting inquiries into paying patients and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world.

Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business. You’ll do that by creating the type of customer service experience that patients will be happy to pay for - and just as happy to tell others about.

The Tasks

  • Communicate the value of our services (in person and on the phone) and be able to explain how what we do, is worth the price we are asking
  • Successfully handle price objections
  • Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our service
  • Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to
  • Ensure that people who call requesting appointments are placed on the schedule and understand the true time and cost commitment involved in physical therapy
  • Ensure people show up excited for their first appointment after scheduling
  • Communicate with patients before, during and after appointments to ensure satisfaction is being achieved
  • Ensure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally)
  • Organize and plan all schedules – maximizing efficiency and revenue for the clinic
  • Foster deep relationships with patients
  • Develop and regularly update the procedures library so that every aspect of the role documents and can be achieved by anyone else in the business

Skills/Competencies Needed

  • Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy)
  • Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable)
  • Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered
  • Provide a warm and welcoming greeting to patients when they arrive in the clinic (experience)
  • Organization and planning: Plans and organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities.
  • Follow through on commitments: lives up to verbal and written agreements regardless of personal cost
  • Demonstrate an ability to quickly and proficiently understand and absorb new information
  • Attention to detail: does not let important details slip through the cracks
  • Persistence: Demonstrate tenacity and willingness to go the distance to get something done
  • Proactivity: Acts without being told what to do. Brings new ideas to the company
  • Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy)
  • Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable)
  • Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered
  • Provide a warm and welcoming greeting to patients when they arrive in the clinic (experience)
  • Organization and planning: Plans and organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities.
  • Follow through on commitments: lives up to verbal and written agreements regardless of personal cost
  • Demonstrate an ability to quickly and proficiently understand and absorb new information
  • Attention to detail: does not let important details slip through the cracks
  • Persistence: Demonstrate tenacity and willingness to go the distance to get something done
  • Proactivity: Acts without being told what to do. Brings new ideas to the company

What we will do for you

  • Provide you with ongoing training and support in the field of customer service and front desk administration
  • Give you an amazing environment in which to work that includes working with a team of wonderful and very supportive staff – as well as very friendly customers
  • Opportunity to develop and grow in a team that is value driven and strongly encourages personality based service
  • Competitive salary with a chance to earn even more as we grow as a result of your impact

What to do Next

Please email us at admin@genuinecarept.com and we will be in contact with you to discuss the opportunity and the application process.

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